A kebab restaurant group · Ireland

Online orders up 86%, 6.3x return on ads

Food-led social campaigns and an ordering page for a restaurant group that was paying aggregators for its own regulars.

Industry
Food and hospitality
Timeframe
5 months
+86%Direct online orders
6.3xMeta ROAS
-22%Aggregator commission paid

Before and after

BeforeAfter
Direct orders a month1,3502,510
Meta ROAS1.9x6.3x
Aggregator share of orders71%49%
Cost per new customer€6.40€2.10
1.9x6.3x

Meta ROAS in 5 months

restaurantgroup.ie/order
Order direct, 15% off your first order
2,510 direct orders a month

The situation

A kebab restaurant group with several locations, a loyal following and an online ordering channel owned by delivery apps.

Thirty percent of every delivery order went to the apps. The group's own ordering site was hard to find, and its social pages posted offers nobody saw.

What we changed

  1. Weekly food photography and short video, shot in the kitchens
  2. Meta campaigns by location, radius-targeted, with the offer in the first frame
  3. A direct ordering landing page with a first-order discount
  4. Retargeting to anyone who had ordered through the apps and visited the site
  5. Festival and match-day campaigns planned a month ahead

What happened

Direct online orders grew 86% in five months at a 6.3x return on ad spend, taking a chunk of volume back from the aggregators.

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