A remittance app for migrant workers · UK, Ireland and the Gulf

48,000 installs at half the cost

App install campaigns for a money-transfer brand, built around the moments people actually send money home.

Industry
Fintech
Timeframe
5 months
48kInstalls in 5 months
-52%Cost per install
41%Made a first transfer

Before and after

BeforeAfter
Cost per install£4.10£1.97
First-transfer rate23%41%
Cost per first transfer£17.80£4.80
Creative languages14
Cost per install by month−52%
Installs 48kFirst transfer 41%
£17.80£4.80

Cost per first transfer

The situation

A remittance app growing in the UK, Ireland and the Gulf that needed installs from Bangladeshi and South Asian communities at a sustainable cost.

The previous campaigns targeted whole countries with English creative. Cost per install was high and most installs never made a first transfer.

What we changed

  1. Audiences rebuilt around language, community pages and payday timing
  2. Creative in Bangla, Hindi and Urdu, with real exchange rates in the ad
  3. YouTube campaigns around cricket and Eid, when transfers spike
  4. Install tracking tied to first transfer, so the campaigns optimised for real customers
  5. Weekly creative testing: 90 ads, 11 winners

What happened

48,000 installs in five months at 52% lower cost, with first-transfer rate up from 23% to 41%.

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